Joseph Isangura
Tanzania’s Deputy Prime Minister and Minister for Energy, Dr. Doto Biteko has voiced concerns over the level of service provided by some staff at the national electricity company’s customer service center.
Speaking at the third evaluation meeting for institutions under the Ministry of Energy for the period between October and December 2024, he expressed frustration with the number of complaints from the public regarding service delays and poor communication.
Dr. Biteko stressed that while the government is working hard to improve the country’s energy sector, some employees have been undermining these efforts. He noted that their actions were not only creating unnecessary frustration for customers but were also damaging the overall service experience.
“Customer service is essential, and it’s clear that we have some areas to improve,” said Dr. Biteko. He emphasized that Tanzanians rely on efficient and professional services, and anything less than that impacts their trust in the system. He called on staff to be more aware of their role in delivering quality services and to treat citizens with the respect they deserve.
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The Deputy Prime Minister’s comments came at a time when the government is focusing on increasing energy access and modernizing infrastructure to ensure that energy services are reliable and affordable for all Tanzanians. Dr. Biteko encouraged both public and private sector players to collaborate in making these goals a reality, underscoring that the energy sector’s success relies heavily on good customer service and professional conduct from all those involved.
Looking ahead, Dr. Biteko pointed out that monitoring and evaluating the performance of energy institutions would remain a key part of the government’s efforts to keep the sector on track. He assured citizens that the government would take swift action to address the issues raised and ensure that all service providers meet high standards.
