Daily Struggles: Commuters Battle Chaos on Rapid Buses

Every morning and evening, thousands of commuters rely on the city’s rapid transit buses to get to work, school, or home.

But for many, what should be a convenient journey has turned into a daily battle—one filled with pushing, shoving, and, at times, even minor injuries.

Passengers using the Kimara-Kivukoni route say overcrowding has made boarding the buses a chaotic and frustrating experience. The scramble to get inside is so intense that people are often left with bruises, missing shoes, or even lost belongings.

“You have to be extremely careful when boarding,” said Myrean Charles, a regular commuter. “If you’re not holding onto your shoes or bag tightly, they could be gone in a second. Sometimes, people even grab onto your hair just to pull themselves into the bus.”

For many, the rapid bus system was meant to be a game-changer—a solution to the city’s heavy traffic. But with high demand and not enough buses on the road, the system is struggling to keep up.

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Women, in particular, have voiced concerns, saying they often feel unsafe in the crowd, and some have even lost personal belongings like handbags and phones in the commotion.

Despite these concerns, there has been no official response from the relevant authorities. However, commuters are urging for immediate action to make the experience safer and more organized. Many suggest introducing clear queuing lines, increasing the number of buses, and improving ticketing systems to regulate the flow of passengers.

The question now is whether the authorities will step in to address the growing concerns of commuters. With thousands depending on this service daily, finding a solution is no longer just a convenience—it’s a necessity.